You can find our opening times on our Get in touch page.

On Saturday, Sunday and Monday, we have only limited opening times in order to give you the chance to pick up and return the bike.

Using any date picker on our page, the system will show you what is available for the chosen period and chosen bicycle. Additionally, for each product page there is a Check availability button.

We at Bicicare / Bici-bikes are a small team running a very busy shop. It’s possible to pick up and return 7 days a week, but only within opening times.

Unfortunately, we cannot deliver and collect bikes. Pick up and drop off can only be done at our shop, which is 100 meters away from one of the Amsterdam tram stops.

To rent an Urban Arrow cargo bike you must be over 18, you must have made a reservation and payment on our website.

You must have a valid Passport when coming to collect the bike together with the deposit of € 450 which can be paid per bank transfer (if you have a Dutch bank account) per credit card or in cash if you prefer.

The price is € 36.00 for each 24 hours. For an up to date price always check our reservation system on this website.

When making reservations, the system will calculate the exact price including accessories, based on your choice.

Discounts for the longer period will be automatically calculated by the system as well.

Yes, according to our terms and conditions, you can cancel and get a 100% refund if you cancel 4 days before the rental starts. If you cancel up to 2 days before rental starts, you will get a 50% refund. If you cancel within two days of the rental starts, there will be no refund.

Although we would love to trust everyone showing up at our shop, it does not always end up well, so therefore a deposit of € 450 is requested when renting any electric bike from Bici-Bikes. For regular non-electric city bikes the deposit its € 100. The deposit can be paid as explained in the next question/section.

Deposit can only be paid in 3 ways:

1. Money transfer before collecting the bike

Money transfer details:

• Bank: ING Bank
• Bank account: NL96INGB0008326421
• BIC: INGBNL2A
  Bank: ING Bank
• Name: Bicicare

2. Cash deposit when collecting the bike at the shop.

We accept all the main currencies: Euro’s, US Dollars, GB pounds, Canadian Dollars.

3. Credit Card  Authorization

The deposit will be paid back in the same way we have received it from you, after you returned the bike to us.

Cash will be refunded directly at return of the bike. Deposits paid by bank transfer or Credit card will be refunded within 72 hours.

In case of damage or loss we will use this deposit, or part of it, to cover the costs incurred.

All the repair and replacement prices are listed in our shop. Please ask one of our staff members at the shop if you have any questions.

The Urban Arrow is probably the best cargo bike that has ever been built so far, from the point of view of stability and safety. Experience has shown that anyone who cycles regularly can also cycle on an electric cargo bike. In the beginning you have to get used to the length of the bike. Steering is a little different at first but after the first few kilometers of practice, almost everyone succeeds.

We have specific instructions for how to use our Urban Arrow bicycles.

Here is a video of our very own Alex explaining step-by-step what you need to keep in mind:

How to use our Urban Arrow bikes

The battery can be charged in the hotel room or at home. All our bikes are equipped with a battery charger which allows you to recharge from 0 to 50% in one hour or from 0 to 100% in three hours.

All our bikes are maximum 1 year old, well maintained and come with a 400Wh battery.

Depending on which level of motor support you use, the headwind, and the amount of weight you are carrying on the bike, you can go between 35 and 55km on one charge.

Every bike is equipped with a small pump in case you will have a flat tire on the road. You can pump the tire and still cycle a bit so that you can seek help at the nearest bicycle shop.

For those leaving the city with the bike, we will provide (on request) a small set with quick tubes to fix the bike before reaching the nearest shop.

Flat tires are always at your own risk.

Yes, this is possible and allowed. The maximum allowed cargo, including the rider, is 220 kg.

Our experience tells us that a cargo bike for transporting children is safer than a bicycle with child seats. The cargo bike is equipped with safety belts for children and when needed a Maxi-Cosi holder for the little ones. The material (foam) of the shell in combination with a safety aluminum bar around the box protects your precious cargo from any impact.

No, transporting children on the back is not safe and therefore not possible.

Depending on the age we offer different accessories to make the ride possible or more comfortable:

• Rain cover: depending on Mother nature’s mood
• Baby seat holder: necessary for attaching the Maxi Cosi carrier to the Urban Arrow bike
• Maxi Cosi carrier: for kids between 0 and 12 months
  (only in combination with the holder mentioned above)
• Baby seat: for kids between 10 months and 2 years
• Bike helmet: not obligatory for the Urban Arrow but up to your own safety standards

Have a look at our list of accessories.

No, the only two brands fitting are the Maxi Cosi or Cybex car seats.

The same rules apply to our electric cargo bikes as to cyclists. Insurance is not mandatory for cyclists (and cargo cyclists).

If you do not have liability insurance yourself, please be aware of this: as the driver of a (cargo) bicycle you are, after all, liable for damage that you cause.

In the unfortunate case the complete bike gets stolen and you can return us the keys, battery, and charger we will charge you only €450 for the complete bike, if you got the insurance.

Without this insurance you must repay € 4,850 for the complete stolen bike.

Theft of the battery or rain cover due to negligence is never covered by the insurance and will be charged to the client.

Damages made to the bike and/or to other people is NEVER covered by this insurance.

Always contact us first so that we can decide what is the most suitable solution.

When taking the bike outside the city you are also responsible for getting it back to us. e can provide you free of charge with a tyre reparation set when going for the long run.

According to our records the chance you will encounter problems with the bikes is less than 0,5%

In the event of theft of a rented cargo bike, you are obliged to contact us as soon as possible and report the theft to the police.

Very minor scratches on the bike can happen and are nothing to worry about, but for any other visible bigger damages you will be charged.